Business Process Automation
I map ownership, statuses, decisions, data, handoffs, exceptions, and reporting first—then automate the parts where technology removes friction without removing necessary control.
Janna Wong · AI Automation & Systems Architect · Remote · Global · async-first
Where I help
The implementation starts with the operating problem and its failure modes, then moves into tools and architecture.
Operations spread across spreadsheets, inboxes, chat, and CRM
Repeated manual handoffs and status chasing
Automations layered on top of inconsistent process definitions
Leadership lacks reliable operational visibility
Deliverables
Technology
I do not force every system into the same platform. The goal is the lightest architecture that remains reliable, observable, documented, and maintainable.
FAQ
Direct answers written to be useful to both technical buyers and search/retrieval systems.
Processes with repeatable triggers, clear data, frequent handoffs, manual reconciliation, predictable decisions, or repetitive reporting are often strong candidates once ownership and exceptions are understood.
That is often the first part of the engagement. I document the current process and help define the future-state workflow before choosing which pieces should be automated.
Only when the current tool is genuinely the constraint. Often the better solution is improving how existing systems connect, standardizing the data, and adding a small custom layer where necessary.
Related expertise
Send the current process, tools, constraints, and desired outcome. I'll review the context asynchronously and identify the most practical technical next step.