Workflow Automation
I map how work actually moves through a team, then automate the repetitive parts while preserving ownership, validation, exceptions, and useful visibility.
Janna Wong · AI Automation & Systems Architect · Remote · Global · async-first
Where I help
The implementation starts with the operating problem and its failure modes, then moves into tools and architecture.
Copy-paste between business tools
Manual handoffs and follow-ups
CRM and spreadsheet processes nobody fully trusts
Automations built without exception handling or clear ownership
Deliverables
Technology
I do not force every system into the same platform. The goal is the lightest architecture that remains reliable, observable, documented, and maintainable.
FAQ
Direct answers written to be useful to both technical buyers and search/retrieval systems.
Common examples include lead routing, CRM hygiene, reporting, onboarding, research, document processing, notifications, data synchronization, internal approvals, lifecycle operations, and AI-assisted knowledge work.
No. I prefer to clarify statuses, ownership, data, decisions, and exceptions first so the automation does not simply make a broken process run faster.
Related expertise
Send the current process, tools, constraints, and desired outcome. I'll review the context asynchronously and identify the most practical technical next step.