Janna Wong

Remote — Australia · company details on request

• ▸Architected an end-to-end Order-to-Cash (O2C) automation platform across Zapier, Zoho Deluge, Make.com, and Airtable — reduced manual processing time 80% and invoicing delays 50% across the full quote-to-cash lifecycle.
• ▸Designed and shipped production AI support agents on n8n, Voiceflow, and Relevance.ai (OpenAI GPT) with retry handling, fallback routing, and human-in-the-loop escalation — resolved 70% of repetitive tickets autonomously and 2× improved internal response time.
• ▸Built an event-driven reporting pipeline (Sheets → Docs → Slides) in Google Apps Script with audit logs and reconciliation checks — eliminated 10–15 hours/week of manual reporting and standardized executive deliverables.
• ▸Integrated 10+ SaaS platforms via REST APIs, webhooks, and OAuth flows with idempotency keys and anomaly detection — eliminated cross-system data drift and ensured operational continuity at scale.
• ▸Established an observability and operational governance layer across all automations: centralized webhook monitoring, structured logging, retry queues, and reconciliation dashboards — made every workflow auditable and recoverable.
• ▸Authored 100% of internal automation documentation, runbooks, and SOPs — cut new-hire onboarding 60% and made the automation portfolio independently maintainable.
• ▸Led tooling rollout and enablement for non-technical staff — achieved 90%+ active adoption within 2 weeks across operations, finance, and support teams.

Remote — USA · company details on request

• ▸Designed cross-platform HR and operations automation across Apps Script, Power Automate, Zapier, and Make.com — reduced manual admin work 60% and standardized onboarding, leave, and feedback workflows.
• ▸Engineered an automated customer-service transcript analysis pipeline (Python + OpenAI) producing qualitative QA reports — became the primary input for agent coaching and service-quality reviews.
• ▸Integrated the ChatGPT API into internal HR communications — automated policy lookup, employee inquiry triage, and routine response drafting.
• ▸Built ML-driven HR analytics in Google Colab (Python) — surfaced retention trends, support sentiment, and performance signals for leadership decision-making.
• ▸Partnered with HR leadership to redesign onboarding and feedback loops as systemized, repeatable processes with clear ownership and audit trails.

Remote — US Clients · company details on request

• ▸Delivered full-stack AI applications end-to-end (React.js, Python, OpenAI API) — owned scoping, architecture, build, and Linode deployment at 99.9% uptime with a measurable engagement lift of 30%.
• ▸Ran structured agile delivery (Trello + Notion) — cut delivery cycle time 25% through clear sprint cadence, written communication, and async client coordination.
• ▸Optimized application performance and reduced load times 15% through refactoring, code review, and bottleneck profiling.

Remote · company details on request

• ▸Designed the Django ORM schema and server-side logic powering the application's core data layer.
• ▸Implemented Swagger API documentation — enabled frontend self-service integration and accelerated team onboarding.

Davao, PH · company details on request

• ▸Built responsive React.js and Vue.js 3 interfaces (Material UI, Bootstrap) for a campus-wide digital voting platform.
• ▸Integrated the frontend with REST API backends for real-time results delivery.